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Return Policy

update January 1, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within seven (7) days of the date product delivered to customer shipping address. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please fill in the return form here. We will review your return request maximum 7 working days. After we approve we will update your return status. You can proceed to place the item securely in its original packaging and include your proof of purchase, and send your return to the following address:

One Team Store
Attn: Returns
JL. DR. KRT. Radjiman Widyodiningrat  
Swadaya IV No.9  
Jakarta Timur, DKI Jakarta 13920  
Indonesia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.

QUESTIONS
If you have any questions concerning our return policy, please contact us at: cs@oneteamstore.com

Effective on 1st of January 2021, EORI Number (Economic Operator Registration and Identification) are required for all shipment to United Kingdom / Great Britain with a total value of more than USD 800. For more information please visit https://www.gov.uk/eori/