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Return Policy

update January 1, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within seven (7) days of the date product delivered to customer shipping address. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please fill in the return form here. We will review your return request maximum 7 working days. After we approve we will update your return status. You can proceed to place the item securely in its original packaging and include your proof of purchase, and send your return to the following address:

One Team Store
Attn: Returns
JL. DR. KRT. Radjiman Widyodiningrat  
Swadaya IV No.9  
Jakarta Timur, DKI Jakarta 13920  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (7) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.

If you have any questions concerning our return policy, please contact us at: